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Are you passionate about horsepower, precision, and delivering exceptional customer experiences? Do you thrive in a fast-paced, team-centered environment where innovation, integrity, and excellence are everything? Join VMP Performance, an elite late‑model Ford performance shop, where we push limits daily and support each other like family.
At VMP Performance, our tight-knit, 15-person team designs and sells industry-leading superchargers, tunes, and turn-key builds to customers around the globe. We’re known for blending horsepower, quality, and trust and doing what we love with people we believe in.
What You’ll Do
- Lead retail customer outreach, building a growing book of business through phone calls, LiveChat, social media, emails, and walk-ins
- Lead dealer outreach through phone calls, email, LiveChat, and social media
- Confidently present and sell our tuning services and product packages—both virtual and in-person
- Act as the liaison between customers, tuning, shipping, and social media teams, translating technical details into clear updates
- Manage customer communication through phone calls, LiveChat, email, and social platforms—ensuring prompt and empathetic responses
- Follow established sales processes, CRMs, quoting, and fulfillment procedures with precision
- Provide technical support on tuning questions, build status, and product fitment
- Collaborate with internal teams to refine sales methods, improve flow, and support company‑wide growth initiatives
- Participate in retention efforts—updating and engaging customers throughout their builds
What We’re Looking For
You embody VMP’s core competencies:
- Ownership & Accountability: You drive sales processes, ensure follow-through, and own your book of business
- Communication & Empathy: You listen first, solving real customer needs through clear, personable communication
- Problem-Solving & Initiative: You propose solutions, improve customer satisfaction, and elevate our team processes
- Attention to Detail & Helpfulness: You manage shipping coordination, CRM updates, sales pipelines, and handoffs without dropping the ball
- Curiosity: You want to understand platforms, performance goals, tuning tech, and buyer behavior across channels
Qualifications:
- Proven experience selling technical or automotive services—from online to in-person
- Comfort managing LiveChat, social media, and email-based inquiries
- Experience with dealer outreach or business development
- Reliable and professional written/verbal communicator, especially translating car performance into customer outcomes
- Strong cross-functional collaboration with shop, tuning, shipping, or marketing teams
- Familiarity with process-driven environments and CRM usage
- Self-starter who balances independent workload with supporting the team
Bonus if you have:
- Automotive or tuning product knowledge
- Experience with performance-focused social media sales or campaigns
- Exposure to shipping and fulfillment coordination
- Involvement in customer retention campaigns or referral programs
Why Join VMP?
- Work hands-on in a performance-obsessed culture that values innovation and excellence
- Competitive pay + opportunity for performance-based bonuses
- In-person, full-time role with opportunities to grow into sales leadership or product strategy
- Join a collaborative, family-oriented team where your ideas and impact matter
- Take part in shaping not just builds, but our brand reputation and customer experience
Ready to Apply?
Send your resume and a short message to jobs@vmpperformance.com, letting us know:
- Your sales experience and approach—especially in technical or automotive settings
VMP Performance is an equal opportunity employer committed to building a team as diverse and driven as the customers we serve.
